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How can we help?
Step-by-step guides, answers to common questions and real people in Larnaka when you need them.
Browse by topic
Getting startedOpen an account and verify your identity.
CardsOrder, freeze and manage your cards.
PaymentsSend and receive money, SEPA Instant and SWIFT.
Fees & limitsWhat you pay and how much you can send.
Security & fraudStay safe and report suspicious activity.
Business accountsUsers, approvals and bulk payments.
Frequently asked questions
Your account
How do I open an account?
Download the app or start online, verify your ID, and get your IBAN once approved.
How do I find my IBAN?
In the app, open your account and tap “Account details”.
How do I close my account?
[Process to be confirmed.]
Cards
My card is lost or stolen
Freeze it in the app and call us on [+357 00 000000].
When will my card arrive?
Usually within [X] working days.
Payments
My payment has not arrived
Check the details in the app. SEPA Instant usually arrives in seconds; standard SEPA [next business day].
Can I send money outside Europe?
Yes, with international (SWIFT) transfers [currencies to be confirmed].
Security
Someone called claiming to be Icon Global
Hang up. We will never ask for your PIN, password or codes. Call us back on our official number.
Still need help?
Talk to a real person in English or Greek.