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Your money, protected.

How we keep your money safe — and how you can spot and stop fraud.

Report fraud Safety tips

How we protect you

Regulated in Cyprus

Authorised by the Central Bank of Cyprus as an Electronic Money Institution, licence no. [XXXX].

Safeguarded funds

Customer money is kept in segregated accounts, separate from our own. E-money is not covered by the Deposit Guarantee Scheme.

Strong authentication

Two-step verification for every login and payment, in line with PSD2.

Payment monitoring

We check payments for unusual activity and contact you if something looks wrong.

We will never ask for your PIN, password or one-time code.

Not by phone, email, SMS or social media — and we will never ask you to move money to a “safe account”. If someone does, it is a scam: hang up and call us.

Know the common scams

Fraudsters often pretend to be banks, delivery companies or the police.

Phishing emailsFake emails with links to copy-cat websites. Never log in from a link.
Fake callsCallers pretend to be us or the police and create panic. Hang up and call us back.
SMS scamsTexts about parcels, fines or blocked accounts. Do not click the link.
Investment scamsPromises of high, guaranteed returns — often crypto. If it sounds too good, it is.
Romance scamsOnline friends who ask for money. Never send money to someone you have not met.
Shopping scamsFake shops and too-good deals. Pay by card and check the seller.

Act fast

If something feels wrong

  1. Freeze your cardOpen the app and freeze your card in one tap.
  2. Call us straight awayCall [+357 00 000000] [available 24/7 — to be confirmed].
  3. Change your passwordThen report the fraud to the Cyprus Police.

Security questions

What is two-step verification?

A second check — such as a code or biometric in the app — every time you log in or pay. It stops others using your account even if they know your password.

Is my money safe if Icon Global fails?

Your funds are safeguarded in segregated accounts, separate from our own, so they can be returned to you. E-money is not covered by the Deposit Guarantee Scheme.

I think I sent money to a fraudster. What now?

Call us immediately on [+357 00 000000]. The sooner we know, the better the chance of recovering your money.